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Dear Customers

Posted by John Olsen on

I would like to extend my heartfelt apologies for the troubles many of you have suffered with your orders and explain to you why this has happened. This is a very personal communication but I felt you needed the truth so that you would know that there were reasons, rather than excuses, for everything that has happened over the last several months.

At the end of September I was taken to hospital with extensive PEs and a DVT. I had a multitude of tests and was put on medication. I was released and I returned to EOE and started trying to catch up. Unfortunately I was back in hospital 3 weeks later with massive chest pains and I had developed Pleurisy. I was given thoracentesis. Unfortunately, during the CAT Scans it was also discovered that I have a hiatal hernia and a descending aortic aneurysm. I was told to avoid all stress and strain. It is definitely a fact that getting old is shit!

Then early this year my 84-year old Father became very ill. He was admitted into the hospital the middle of February with stage 4 heart failure and was given 2 weeks to live. The Doctors suggested that my Father go to Hospice. He would have none of that and insisted on going to Rehab. Things went well and to the surprise to many of the Doctors and Nurses, he started to improve but it was only temporary. He developed Bronchitis and then Pneumonia and started to go downhill. He passed away on the 1st of May. It has hit me very hard as he was both Father and Best Friend.

Our Customer Service has suffered over the last several months and many of you are upset and angry with us but I want you to know that I am doing everything I can to improve my communications with you and to get caught up concentrating on outstanding orders before I do anything else. I felt it was time for complete honesty with all of you, letting you know that what happened was beyond my control and that I am taking steps to ensure that it doesn’t happen again.

As you can imagine, I have a mountain of unanswered emails and I am working thru them. Could I ask that anyone that has an urgent request please email again and I will answer. Please be patient with me as things return to normal and you start to receive your long awaited classic figures. I really want you along for the ride.

Sincerely yours,
John Olsen

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  • Sorry to hear of your health difficulties John, and my sympathy on the loss of your father. I’m sure most customers will understand fully that health and family come first, and will join me in wishing you better fortunes.
    Take care, Dom

    Dominic Mahon on
  • Take care of yourself first and foremost and thank you For your honesty

    Stephen Miller on
  • We’re longtime if somewhat sporadic customers of Black Tree. We’d like to say our heart reaches out to you and we hope things improve quickly.
    We’ll be praying for your return to good health!
    J & A

    James & Anne Barnes on
  • My heartfelt condolences, loosing a parent is hard but when that parent is also your closest friend it hurts even more. I wish you all the best!

    Erik on
  • My wife and I are sporadic but longtime customers of yours. I certainly hope things improve for you. You’ll be in our prayers and we hope you can return to some semblance of wellness very soon!
    Cheers and all our best,
    James and Anne

    James Barnes on

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